Search Interviews:
The Role of Culture in Real-time Payment Dispute Resolution the Smart Way with John Munro, CEO of Chargeback
John Munro is the CEO of Chargeback, a Utah-based industry-leading software company that helps merchants automate dispute management. This technology-driven solution leverages APIs, plugins, and other integrations to maximize the recovery of revenue lost to customer disputes and fraud. They have a real-time dispute management platform built to empower internal teams with expert knowledge and robust automation.
Chargeback has helped companies like Levi’s, Dick’s Sporting Goods, Fanduel, and many more stop disputes before they can happen.
Leadership Principles That Build Global Brands with Garry Ridge, Chairman and CEO, WD-40 Company
Garry Ridge is the CEO and Chairman of the WD-40 Company. He joined WD-40 Company in 1987 and has worked directly with WD-40 Company in over 50 countries, and he was elected as its CEO and Chairman in 1997. Garry is passionate about empowering organizational culture that he has helped establish at the WD-40 Company.
Garry is also an Adjunct Professor at the University of San Diego, where he teaches Talent Management and Bench Building in the Masters of Science – Executive Leadership at the university’s School of Business. He also co-authored the book, Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A” with Ken Blanchard where he outlines his effective leadership techniques.
![[Sweet Process Series] How to Build a Business That Can Thrive Without You with John Warrillow of Built to Sell](https://www.inspiredinsider.com/wp-content/uploads/2020/09/John-Warrillow.jpg)
[Sweet Process Series] How to Build a Business That Can Thrive Without You with John Warrillow of Built to Sell
John Warrillow is the Founder of The Value Builder System™, a cloud-based assessment tool that business owners use to assess their company’s scalability. John has helped more than 55,000 business owners improve their company’s value by up to 71%.
He’s the author of Built to Sell: Creating a Business That Can Thrive Without You. Both Fortune and Inc magazines have recognized the book as one of the best business books. John also wrote The Automatic Customer: Creating a Subscription Business in Any Industry, and he hosts Built to Sell Radio, where they interview founders about their exit journey.
![[Sweet Process Series] Lessons From Unicorns: What to Make Hard and Easy in Your Business with Bob Sutton of Stanford University](https://www.inspiredinsider.com/wp-content/uploads/2020/09/bob-sutton.jpg)
[Sweet Process Series] Lessons From Unicorns: What to Make Hard and Easy in Your Business with Bob Sutton of Stanford University
Robert (Bob) Sutton is a Professor of Management Science and Engineering at Stanford University. He is the co-founder of the Stanford Technology Ventures Program (STVP) and the Hasso Plattner Institute of Design (the D School).
Bob is currently working with Huggy Rao on The Friction Project, where they focus on why companies make the right things too complicated and the wrong things too easy and what to do about it. He’s published over 200 articles in academic and popular outlets, and seven of Bob’s books have gotten accolades, including being part of the Top 100 Business Books list, New York Times Bestseller, The Wall Street Journal bestseller, and more.
His books include Hard Facts, Dangerous Half-Truths, And Total Nonsense; The Knowing-Doing Gap; Weird Ideas That Work, The No Asshole Rule, and Good, Bad Boss. He also wrote The Asshole Survival Guide: How to Deal With People Who Treat You Like Dirt and Scaling-Up Excellence.
![[Top Chicago Business Series] Giving to Your Best Business Relationships with Andrea Herrera of Boxperience](https://www.inspiredinsider.com/wp-content/uploads/2020/09/Andrea-Herrera.jpg)
[Top Chicago Business Series] Giving to Your Best Business Relationships with Andrea Herrera of Boxperience
Andrea Herrera is President and Founder of Amazing Edibles Gourmet Catering and Boxperience. Through her companies, she is able to create meaningful connections and build relationships between individuals and communities.
Boxperience creates customized wooden crates filled with premium food, beverages, and monogrammed gifts that are personalized specifically for its recipient. It is the go-to brand for top salespeople, CEOs, and business owners who want to share their gratitude and maintain their most important business relationships.
Andrea’s other company, Amazing Edibles Gourmet Catering, is an award-winning company that has provided catering services for weddings, intimate social events, as well as for corporate and educational events. Some of their past clients include Fortune 500 companies, Non-profit organizations, Oprah Winfrey’s Harpo Studios, the University of Chicago, the University of Illinois, and many more.
![[Sweet Process Series] How to Save Hundreds of Hours a Month Using Top Productivity Tools with Adi Klevit of Business Success Consulting Group](https://www.inspiredinsider.com/wp-content/uploads/2020/09/Adi-Klevit.jpg)
[Sweet Process Series] How to Save Hundreds of Hours a Month Using Top Productivity Tools with Adi Klevit of Business Success Consulting Group
Adi Klevit is the CEO of the Business Success Consulting Group, where she helps businesses scale and grow by implementing efficient business infrastructure, processes, and systems. Their company is made up of experts in creating, documenting, and implementing processes and procedures for small/medium sized companies who either want to scale or expand their business or with those who are gearing up for transition.
With Adi’s background in Industrial Engineering, she has worked with various corporations in different industries and has helped them take their business to the next level.
Protecting Your Ideas–Patently with Rich Goldstein of Goldstein Patent Law
Rich Goldstein is the Principal Patent Attorney at Goldstein Patent Law, a boutique law firm dedicated to patent prosecution. They provide effective patent protection strategies for their clients, helping them protect their ideas and products.
Rich has advised and obtained patents for thousands of companies over the past 25 years. He is the author of the best selling book, The ABA Consumer Guide to Obtaining a Patent, and he is the host of the Innovations and Breakthroughs podcast.
Building a Household of Entrepreneurs with Jennifer Adams Bunkers and Freddy Bunkers of Trukid and HyperGo
Jennifer Adams Bunkers is a serial entrepreneur and she is the Founder of TruKid, TruBaby, Fysik, Truebuddy, Velocity Source Group, and Funopolis Toy Company. She’s grown TruKid, a company that sells natural products for kids, to well over seven figures. When Jennifer is creating businesses, she has one goal in mind: to make life a little bit easier. As a mom of six children, it is not always easy to balance being an entrepreneur and a mom. Her goal is for each of her six kids to own their own business.
Her son, Freddy Bunkers, owns and runs HyperGo, a company that produces full body wipes.
![[Sweet Process Series & Top Author Series] How to Make Your Business the Next McDonalds of Your Industry with Michael E. Gerber Author of The E-myth](https://www.inspiredinsider.com/wp-content/uploads/2020/08/michaelegerberlong.jpg)
[Sweet Process Series & Top Author Series] How to Make Your Business the Next McDonalds of Your Industry with Michael E. Gerber Author of The E-myth
Michael E. Gerber is the world’s leading small business guru and bestselling author of the phenomenally successful The E-Myth Revisited and many other worldwide bestselling E-myth books concerning small business, entrepreneurship, leadership, and management.
Inc. Magazine calls him “the World’s #1 Small Business Guru”. He is an entrepreneur and small business thought leader who has impacted the lives of millions and millions of small business owners and inspired the growth of hundreds of thousands of companies for the past 40 years and counting.
Reimaging Big Brands to Create New Experiences with Steve Rosen of CreateOn
Steve Rosen is one of the CreateOn Co-Founders. He helps licensors like Magna-Tiles, Lord of the Rings, Star Trek, and Willy Wonka put products and deals together. Steve has worked with all the major film studios, licensing agencies, and toy companies in creating high-profile products, utilizing best-of-breed licensed IP in his 17 years in product development and in the entertainment industry.
Steve has executed numerous licensing deals and most recently, he brokered licensing agreements with four leading children’s entertainment brands. He has also run software development teams across the globe, creating from cradle to casino floor best in class slot machine experiences.
Democratizing Top-Quality Video Production with Lee Firestone of OpenReel
Lee Firestone is the CEO of OpenReel, a patented remote video capture technology that allows teams to direct and capture 4K video remotely through a user’s phone, which replaces the need for a camera crew. Publishers, agencies, and Fortune 500 companies are utilizing OpenReel’s technology for everything from client testimonials, interviews and internal comms to content from key opinion leaders. Lee is responsible for the company’s growth strategy and execution, and he comes to OpenReel with 15 years of digital marketing and sales experience.
Prior to OpenReel, Lee founded Baystone Media, a website and social business that he grew to over 7000 clients which was later acquired by Internet Brands (Hellman & Friedman).
![[Sweet Process Series] Why Leading with Gratitude is a Must-Have Skill with Chester Elton of The Culture Works](https://www.inspiredinsider.com/wp-content/uploads/2020/08/Chester-Elton.jpg)
[Sweet Process Series] Why Leading with Gratitude is a Must-Have Skill with Chester Elton of The Culture Works
Chester Elton is the co-founder of The Culture Works, a global training company trusted by companies with the world’s best cultures, including Starbucks, Johnson & Johnson, and many more. He and Adrian Gostick co-authored books like All In, The Best Team Wins, The Care Principle, and Leading with Gratitude: The Eight leadership practices for extraordinary business results.
Chester has spent decades helping clients engage their employees to execute strategies, vision, and values. He provides real solutions to leaders who are looking to manage change, drive innovation, and lead a multi-generational workforce.
How to Evaluate Your eCommerce Business and Plan for a Big Exit with Kellianne Fedio of Amazing Exits
Kellianne Fedio is a recovering attorney and an entrepreneur who has founded and scaled her multi-million-dollar eCommerce brand and made a successful 7-figure exit. She now offers strategic consulting and works directly with brand owners and helps other entrepreneurs identify their brand and maximize their profit opportunities in their Amazon business. Together with her curated dream team of experts, she is able to help entrepreneurs maximize the value of their business and optimize their operations to develop a solid exit strategy.
Kellianne is also the co-host of the Amazing Exits Podcast. Together with her co-host, Paul Miller, they feature top experts and brands who share their own successful journeys and their insights on the best exit strategies.
Secrets to Online Joint Ventures with Andy Hussong of Endorsed Influence
Andy Hussong is a highly respected authority in facilitating online joint ventures, and he has been creating endorsed influence for his students and agency clients since 2005. He’s been in the trenches connecting and collaborating with hundreds of entrepreneurs and marketers which has resulted in millions of dollars in profits.
Andy co-founded WebinarCon with Ron Douglas, and he facilitates high-converting webinars launches and affiliate opportunities.
Andy’s proven systems helps experts, authors, speakers, coaches, and consultants expand their own influence by teaming up with other like-minded experts. These collaborations then result in win-win joint venture deals.
![[Sweet Process Series] How to Achieve Stress-free Productivity with David Allen of Getting Things Done](https://www.inspiredinsider.com/wp-content/uploads/2020/08/david-allen.png)
[Sweet Process Series] How to Achieve Stress-free Productivity with David Allen of Getting Things Done
David Allen is world-renowned for his GTD: Getting Things Done system, books, and certification. Over 2 million people have been introduced to GTD and discovered the power to clear their minds, sharpen their focus, and accomplish more with ease and elegance.
David also wrote The New York Times Best Seller, Getting Things Done: The Art of Stress-free Productivity in 2001 and re-released a new edition in 2015. The book is published in over 28 languages, and Time Magazine heralded it as the defining self-help business book of its time.
![[Israel Business Series] Liron Rose Journey to Selling AfterDownload and Investing in Fiverr, SimilarWeb, and many more.](https://www.inspiredinsider.com/wp-content/uploads/2020/08/liron-rose.png)
[Israel Business Series] Liron Rose Journey to Selling AfterDownload and Investing in Fiverr, SimilarWeb, and many more.
Liron Rose is a serial tech entrepreneur. He established AfterDownload, an Israeli startup which he later sold to the tech unicorn, IronSource. AfterDownload had gone from zero to $30 million in three years and had over 50 employees. IronSource acquired it for over $20 million.
Liron advises investors and sources technology, private equity deals, and alternative investments. His passion is to foster Israel’s brightest entrepreneurs in a quest for vision and leadership. Liron was one of the first investors in SimilarWeb, which is a known Israeli unicorn.
He was the Managing Director of TechStars Israel and he now runs Rose Innovation, where he helps investors get access to Israel’s startup nation ecosystem.
Can People Change? The Miracle of The Other Side Academy with Dave Durocher
Dave Durocher is the Executive Director of The Other Side Academy, a training school that saves lives by changing behavior. Before helping to launch The Other Side Academy, Dave was at Delancey Street for eight years where he rose to become the Managing Director of their 250-person Los Angeles facility.
Dave got into Delancey Street after a Judge gave him a chance to change his life when he was at the brink of a 29-year prison sentence. He first got arrested at age 13 and by the time he was 38, he had been to prison four times for a total of 15 years.
Today, Dave has moved on to the next chapter in his life. He’s the Executive Director of The Other Side Academy in Salt Lake City.
![[Israel Business Series] The Unstoppable Startup : Mastering Israel’s Secret Rules of Chutzpah with Uri Adoni](https://www.inspiredinsider.com/wp-content/uploads/2020/08/uri-adoni.jpg)
[Israel Business Series] The Unstoppable Startup : Mastering Israel’s Secret Rules of Chutzpah with Uri Adoni
Uri Adoni is the author of The Unstoppable Startup: Mastering Israel’s Secret Rules of Chutzpah. He decided to write the book after spending 20 years in high-tech and over 12 years of being a partner at Jerusalem Venture Partners Media Labs. His purpose for writing the book is to share the secrets to Israel’s incredible track record of success.
Jerusalem Venture Partners have achieved over 12 IPOs, 30 M&A, and an exit value of over $20 billion. Uri goes behind the scenes in this book to explain the principles and practices that can make any startup anywhere in the world, an unstoppable one.
Climbing Out of a Business Hole with Juan Chavez of JMC Automotive Equipment
Juan Chavez is a serial entrepreneur and is the CEO of JMC Automotive Equipment, an automotive equipment distribution center that has been a recipient of the INC 5000 award in 2018, 2019, and 2020. They’ve been in the industry for the past 20 years and have extensive knowledge of anything related to the automotive repair industry.
Juan also runs a VIP Concierge, an entertainment company, and a solutions provider company in Colombia with english-speaking agents that handle customer care services for different companies.
How to Prepare Your Business for Exit Sale with Nate Nead of InvestmentBank.com
Nate Nead is the Founder of InvestmentBank.com and SEO.co. Nate is an experienced Mergers and Acquistions Adviser and Investment Banker who has successfully managed numerous deals in real estate software, hardware, digital marketing, and many more.
He’s founded, operated, and exited several digital media and SaaS companies, growing them from startups to multi-million dollar market leaders. Nate’s SEO.co provides online marketing, SEO, and link-building services for Fortune 500 companies and startups.
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