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Dr. Mark Goulston is a prominent psychiatrist and consultant to major organizations including IBM, ESPN, and FBI hostage negotiation trainers. His book called, Just Listen : Discover the Secret to Getting through to absolutely anyone, ranked #1 in six Amazon categories and has been translated into 14 languages. Dr. Goulston has appeared on Oprah, The Today Show, CNN and is the Cofounder of Heartfelt Leadership.




What will you learn in this interview?
-How can tactics from a Hostage Negotiation help you become a better Business Leader?
-How do you understand your clients better through role-play?
-Learn why seeing the world through another’s eyes is essential to your business.
-What is the difference between “seeing” another person and “noticing” them?
-How did dropping out of med school twice ultimately help Dr. Goulston finish?
-What makes a “Heartfelt Leader” better and more effective?
-How did a trust exercise with a schizophrenic farm boy help Dr. Goulston find his career path and how that lead to co-founding Heartfelt Leadership.

“My wife says I’m painfully shy.”

Business Mentors, Tools, Books mentioned:
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Warren Bennis
Citrix Webinar- Just Listen

A little background about Dr. Mark Goulston:

Dr. Mark Gouslton is a man of many hats but his primary focus is to help inspire people in leadership positions to make a positive change in the world.

He co-founded Heartfelt Leadership, an organization whose mission is “to identify, celebrate, pay tribute to, develop, empower, embolden and impassion heartfelt leaders to heal the world and then change it for the better.”

He is a best-selling author. His latest book, Just Listen: Discover the Secret to Getting through to absolutely anyone, ranked #1 in six Amazon categories. Additionally, he has been a Clinical Assistant Professor of Medicine at UCLA’s Neuropsychiatric Institute for over 20 years, a guest on numerous television programs such as Oprah, The Today Show, and Phil Donahue, a syndicated columnist, frequent Keynote speaker at various women’s conferences, Resident Big Brother at Business Women Rising, serves on the Board of Advisors of American Women Veterans and Dr. Mehmet Oz’s foundation, Health Corps.

Dr. Goulston’s background also includes a variety of tasks such as business advisor, consultant, speaker, trainer, and FBI/police hostage negotiation trainer.

The list of companies who have utilized Dr. Goulston’s expertise include IBM, Goldman Sachs, Merrill Lynch, Xerox, Duetsche Bank, Hyatt, Accenture, Astra Zeneca, British Airways, Sodexo, ESPN, Kodak, Federal Express, YPO, YPOWPO India, Association for Corporate Growth, FBI, Los Angeles District Attorney, White & Case, Seyfarth Shaw, UCLA Anderson School of Management, USC, and Pepperdine University.

He has a syndicated column, “Solve Anything with Dr. Mark,” and is frequently called upon to share his knowledge and expertise in various media including The Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, and Reuters. News outlets such as NPR, CNN, and Fox News have featured his commentary.

Check out more here:

Heartfelt Leadership
Just Listen

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