[SaaS & AI Series] Relationships are the Real CRM With Jon Ferrara

In this episode of the Inspired Insider Podcast, host Dr. Jeremy Weisz sits down with Jon Ferrara, Founder and CEO of Nimble, to discuss building technology that supports authentic relationship management. They explore why most CRMs fail at true connection, how AI can enhance — not replace — personalization, and how Nimble makes relationship-building easier across teams. Jon also shares lessons on service-driven business and personal resilience.