Search Interviews:

Today we have Jay Lagarde who founded Ecomm Engine back in 2006. They have a suite of  software products used by Amazon sellers to increase revenue and get more reviews. Ecomm Engine has a feedback automation tool called FeedbackFive, an inventory management tool called RestockPro and a product research tool called eComSpy. They were the first feedback management tool on Amazon and they have a lot of large sellers that use their tools.


Here’s a glimpse of what you’ll learn:

  • [1:05] Jeremy introduces his guest, Jay Lagarde.
  • [2:00] Jay talks about the start of Ecomm Engine.
  • [11:30] Mistakes sellers are making on Amazon.
  • [13:00] Moving from custom work to building a platform.
  • [20:00] Jay talks about the changing landscape of the ecommerce industry.
  • [24:00] Creating the first ecommerce product.
  • [29:30] Adapting and changing products over time.
  • [36:30] Jay talks about Feedback Five.
  • [42:30] Addressing negative product reviews.
  • [47:30] Creating good email follow up with Amazon buyers.
  • [55:30] Jay talks about building his team and the timeline of creating products.
  • [59:30] Creating an effective pricing model.
  • [1:04:00] The lowest point in the journey.
  • [1:06:00] The proudest moment so far.
  • [1:11:30] Conferences that Jay goes to.
  • [1:13:30] Building a great work culture.

In this episode…

How do you go from working on custom projects to a successful and thriving large-scale ecommerce platform? What can business leaders and innovators learn from this story of growth and evolution? On this episode of Inspired Insider, you’ll hear from entrepreneur Jay Lagarde. Jay opens up and shares how he and his team at Ecomm Engine were able to pivot from working on custom and labor-intensive projects to develop a robust ecommerce platform. Jay also touches on the unique service Ecomm Engine provides to ecommerce business leader and much more! You don’t want to miss this fascinating and informative episode!

What are some common mistakes that many in the ecommerce marketplace are making right now? What steps can leaders like you take to avoid those same mistakes and continue to succeed? On this episode of Inspired Insider, you’ll hear from business leader Jay Lagarde. Jay shares what he has observed from interacting with ecommerce sellers and how to avoid many of the common mistakes being made in the industry today. The primary suggestion Jay give for ecommerce sellers is to make sure to diversify their brand. They can do this by branching out to other sales channels other than Amazon and they can diversify their brand and product offerings on Amazon as well. If you’d like to hear more about what mistakes to avoid, make sure to catch this episode!

If your business was approached by a government contractor and asked you to partner with them, how would you react? Sounds like a dream come true, right? That all depends on how the offer aligns with your company’s values and goals. On this episode of Inspired Insider, Jay Lagarde shares why he ultimately decided that taking that job offer wasn’t’ the right fit for him and his team at Ecomm Engine. They decided that they wanted to shift their focus from working on custom projects toward developing an ecommerce platform that could serve more businesses in the industry. To hear more about Ecomm Engine’s story, listen to this interesting episode!

How will your business handle the constantly shifting landscape of the ecommerce industry? Do you have a plan in place and a determination to stay relevant as things continue to evolve? On this episode of Inspired Insider, you’ll hear from entrepreneur and innovator, Jay Lagarde. Jay and his team at Ecomm Engine have positioned themselves in the marketplace as an authority and a helpful resource to sellers looking to make their mark. How can Jay and his team help your brand stand out and continue your trajectory of growth? Find out on this episode!

As with many successful and healthy businesses, work culture is an essential component for sustained growth. What is the culture like in your company? What steps are you taking to ensure that a healthy culture and teamwork environment stays at the forefront of your organization? On this episode of Inspired Insider, you’ll hear from Jay Lagarde as he shares how he built his team at Ecomm Engine and how they continue to grow partly due to their vibrant work culture. Discover what you can learn from Jay and Ecomm Engine’s story on this episode!

Resources Mentioned on this episode

Sponsor for this episode

This is part of the Prosper Show Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business.


Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out – a group run by myself and cofounder John Corcoran. Rise 25 is application only.


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