Search Interviews:

Today we have Justin Jacobs founder of Refunds He is software developer turned Amazon refunds hero. When I heard about what Justin offers I thought it was a no-brainer to use their company but they obviously only work with sellers who have a certain volume of sales and there is an objection he gets that I did not expect. The reason it is a no-brainer is they charge you nothing upfront and only get paid when they collect funds from Amazon’s mistakes.



Here’s a glimpse of what you’ll learn:

  • [0:50] Jeremy introduces his guest, Justin Jacobs.
  • [2:00] Common errors that Amazon makes.
  • [5:30] Justin talks about how he came up with the idea for Refunds Manager.
  • [8:30] How did Justin get the business started?
  • [14:30] Why Justin and his team tackle older orders first.
  • [16:00] Justin shares some horror stories from some of his clients.
  • [20:00] Building a team and delivering quality customer service.
  • [22:30] Getting the word out and increasing brand awareness.
  • [24:30] What gets people’s attention at conferences?
  • [26:30] How did Justin come up with the cost for his services?
  • [28:00] Justin talks about his love for books.
  • [30:00] Challenges Justin has faced along the way.
  • [32:30] Responding to setbacks caused by Amazon’s policy changes.
  • [36:30] Proud moments on the journey for Justin and his plans for the future.
  • [39:30] Who should connect with Justin’s services?

In this episode…

Wouldn’t you love to have someone who would go to bat for you and your business? Imagine if there was a service that would comb through your records in order to save you money? Sounds too good to be true, right? It’s not! On this episode of Inspired Insider, you’ll hear from business leader and entrepreneur Justin Jacobs. Justin and his team at Refund Manager have positioned themselves to service Amazon FBA (Fulfilled By Amazon) sellers by getting them more reimbursements for common but hard-to-detect FBA issues. Listen as Justin shares how he got the idea for Refund Manager, what it took to get the business started, horror stories from their clients, how they get the word out about their services, and much more! You don’t want to miss a minute of this engaging episode!

What was it that led you to start your business or take on that risky idea? Did you do it because you had a hunch or was there someone who encouraged you to step out and try something new? On this episode of Inspired Insider, you’ll hear how entrepreneur and innovator Justin Jacobs came across the idea to that eventually became his company, Refund Manager. Justin says that it occurred to him rather innocently, as he was helping a client with a separate project he was working on. He and his client were going over inventory numbers and saw that what they had in stock didn’t match what Amazon was reporting, this led to the birth of Refund Manager. To hear more about Justin’s story, make sure to listen to this episode!

How do you get business owners and sellers on Amazon to hand over access to critical data about their company to an outside organization? You have to build credibility, show that the risk is worth it, and prove that you aren’t a threat. These were exactly the steps that business leader Justin Jacobs had to take as he created a new way to save Amazon FBA sellers more money. The common objection he faced as he would pitch his services to sellers is why should they hand over their data to someone who could be their competition? In light of this objection, Justin had to assure his clients and potential clients that neither he or his family would sell on Amazon. Listen to this episode of Inspired Insider as Justin expands on the unique challenges he faced and what he was able to do to overcome them!

What is one way that your business can stand out from the rest of the competition in the marketplace today? As much as consumers enjoy premium products and good value, one way to really make a mark and stand out is by providing quality customer service. On this episode of Inspired Insider, you’ll hear from entrepreneur and business leader Justin Jacobs as he shares why providing great customer service is so important. For Justin, it all comes down to creating an experience that he would want to have as a customer. By providing live customer service, Justin and his team have created a customer experience that they can be proud of. Make sure to listen to this episode to hear more from Justin!

They say that you can tell a lot about a person and even an organization by the way they handle adversity. What would people say about you or your organization? Have you faced a difficult or trying time in the past? On this episode of Inspired Insider, Justin Jacobs shares how his company responded when Amazon made a sudden change that impacted their business dramatically. From this experience, Justin and his team had to learn how to respond quickly to save their business. They were successful and they were able to retain most of their clients through this jarring change. To hear more details about the situation and how Justin responded, listen to this fascinating episode!  

Resources Mentioned on this episode

Sponsor for this episode

This is part of the Prosper Show Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. They have an amazing conference with some of the top Amazon sellers and industry leaders.


Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out – a group run by myself and cofounder John Corcoran. Rise 25 is application only.



Insider Stories from Top Leaders & Entrepreneurs…

Never Miss an Episode and get Free Updates