Eddie Lichstein is the managing partner for Rejoiner – an email marketing agency. Eddie is also the co-founder of Autoplicity – an auto parts and supplies store which sells a variety of new parts and accessories for cars and trucks, both foreign and domestic.
Here’s a glimpse of what you’ll learn:
- [0:40] Jeremy introduces his guest, Eddie Lichstein.
- [1:50] What is Rejoiner?
- [3:50] Why do business leaders like to use Rejoiner?
- [5:00] Eddie shares a customer success story.
- [7:00] Who should use Rejoiner?
- [9:30] Why taking care of your customer is key.
- [11:00] Closing thoughts.
In this episode…
What is the best way to ensure that customers keep coming back to your business? Should you focus on the quality of your product or service? Should you focus on creating great customer service? On this episode of Inspired Insider, you’ll hear from entrepreneur and business leader Eddie Lichstein. In his conversation with Jeremy, Eddie opens up about why he partnered with Rejoiner, how the service helps customers, why providing great customer service is so important and much more. You don’t want to miss a minute of this engaging episode featuring Eddie’s story!
Imagine what it would look like to have a top-notch marketing team dedicated to getting and keeping your customers connected to your business. Does it sound too good to be true? It doesn’t have to be! Eddie Lichstein was so impressed with the concept of Rejoiner that he went from customer to managing partner! He saw that Rejoiner was on to a brilliant business model – take the complexity out of in house marketing and put it in the hands of experts. Since Eddie partnered with Rejoiner, the business has only grown – now they serve more clients than ever before. Make sure to check out the link to Rejoiner in the resources section at the end of this post.
Did you know that one of the best ways to stand out from your competition is to provide great customer service? It’s true! From Amazon to REI, businesses have learned that treating a customer with care the first time increases their chances of becoming a repeat customer. You don’t have to spend a fortune to make sure your customer experience is great – just treat them like you’d like to be treated. Focusing on customer service might sound like an elementary aspect of building a business, but you’d be surprised at how many businesses miss this critical component! What can you learn from Eddie’s story with Rejoiner and their focus on providing great customer service?
Resources Mentioned on this episode
- Rejoiner
- Autoplicity
- Edward Lichstein – Co-Founder – Autoplicity.com | LinkedIn
- Intro Music by Kidd Russell
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